Is there a subscription fee required to use this pet camera?

ONLY the AI auto-editing feature in Time Album requires a cloud storage subscription. All other functions come with no any costs.

Why can't my pet camera connect to 5G Wi-Fi?

First, check if your 5G signal is strong enough near the device. If you manually added the camera (instead of scanning the code), remember to select "Pet Camera" from the dropdown menu in the app before connecting.

Do I need an Memory card?

Optional, includes 6S & 7 days of cloud recording, but you can add a memory card (up to 128GB) for 24/7 local storage if you want to keep recordings permanently.

What to do if the alarm notice of activity is too frequent?

Adjust the sensitivity of the activity detection to meet your needs: Camera Setting→Alarm Management-Motion Detection and select the appropriate detection sensitivity (High, Medium, Low) for your requirements.

Can my family members and I connect to this Dog Camera at the same time?

Sure. But in order to protect your privacy, the pet camera with phone app can only be linked to one account. If there are multiple users, it is recommended to share with a family group account.